Shipping Policy
Ravaton Shipping Policy
At Ravaton, we are committed to providing excellent value and service to our customers. We’re excited to offer FREE SHIPPING on all orders, ensuring you receive your gadgets with ease and convenience.
Free Shipping
We offer free shipping on all orders shipped from our warehouses in Asia (via ePacket or EMS) and the USA (via USPS).
Shipping to Over 200 Countries
We are proud to offer international shipping to over 200 countries. However, some locations may not be eligible for shipping. If this applies to your region, we will contact you promptly.
Lost/Missing Packages
Ravaton is not responsible for lost or missing packages due to incorrect address details provided at checkout. To avoid any issues, please double-check your billing and shipping addresses before completing your order. If an error occurs on our part, we will take full responsibility for the original order and ship it to you at no extra cost.
Customs Fees
Please note that we are not responsible for any customs fees or taxes that may be incurred once your items are shipped. By placing an order, you acknowledge that your package may be subject to customs duties upon arrival in your country.
Shipping Times
Shipping times may vary based on your location. Below are our estimated shipping times:
| Location | Estimated Shipping Time |
|---|---|
| United States | 8-15 Business Days |
| Canada, Europe | 8-15 Business Days |
| Australia, New Zealand | 8-15 Business Days |
| Central & South America | 10-20 Business Days |
| Asia (Excl. HK & Vietnam) | 15-35 Business Days |
| Africa | 15-35 Business Days |
Maximum delivery time: 50 business days (excluding customs delays).
These estimates exclude the 2-5 business day processing time.
Special Notes:
- Shipping to India may take 30-60 days due to restrictions and limited carrier options.
- ePacket shipments may take 20-50 days for delivery.
- Liquid and electronic products may require an additional 5-10 days for delivery.
Tracking Information
Once your order has shipped, you will receive an email with tracking details. Please note that, due to free shipping options, tracking information may not always be available immediately.
When Tracking Shows “No Information Available”
In some cases, shipping carriers may take 2-5 business days to update tracking information. If your order was placed more than 5 business days ago and tracking still isn’t available, please don’t hesitate to contact us for assistance.
Will My Items Be Shipped in One Package?
For logistical reasons, items from the same order may be shipped separately, even if you have selected combined shipping. We appreciate your understanding on this matter.
Questions or Concerns
If you have any questions about your order or need assistance with our shipping policies, please feel free to contact us at support@ravaton.com. Our team will be happy to assist you!